Refund policy

This Return & Refund Policy applies to all purchases made from Importapart, LLC ("Importapart," "we," "us," or "our").

We understand things don't always go to plan. Unless specifically stated otherwise, every part we sell comes with a minimum 60-day warranty. We accept returns within 60 days of the date you receive your item, subject to the terms below.

How to Start a Return

Fill out our returns form. Start your return here. Please include all contact and order number information. Without this we cannot accurately process your return.
Print the form and include it in the box when you ship the part back to us. Alternatively, you can email the form to Importapartsales@gmail.com.
We inspect and process. Once the part arrives we inspect it carefully and approve your refund within 2 business days of receipt.

Our return address:
Importapart
c/o Web Returns
7373 Hazelwood Ave
Hazelwood, MO 63042

Items sent back without first submitting a return request will not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

In the same condition you received it
In its original packaging
With any warranty seals, tamper marks, or identifying marks intact
Accompanied by your order number or proof of purchase

Items that have been modified, disassembled, damaged, or had warranty seals broken are not eligible for return.

Please pack the part with the same care it was shipped to you so it arrives back safely.

Who Pays Return Shipping

We cover return shipping if:

The part is proven defective
The part was listed as fitting a vehicle it does not fit
There is damage we did not mention or photograph
You received the incorrect part due to a shipping error on our end

You are responsible for return shipping if:

The part is no longer needed (decided not to fix, found a different issue, misdiagnosis)
The part was purchased incorrectly for vehicle fitment (failure to match style or part number)
The part is claimed defective but proven good upon return
The part requires programming or coding to work and you do not wish to have that completed

Restocking Fee

A 20% restocking fee applies to returns for any of the reasons listed under "You are responsible for return shipping" above. This covers the expense of processing the transaction.

No restocking fee applies if you received the wrong item, the part was damaged in shipping, or the item is verified defective.

Defective, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong part, contact us within 7 days of delivery so we can make it right. We will cover return shipping in these cases and either replace the part or issue a full refund. These returns are not subject to the restocking fee.

Items We Cannot Accept

Airbags. Under federal law airbags are classified as explosive devices, deemed hazmat, and must be shipped by hazmat-certified personnel in approved single-use packaging. We do not accept airbag returns for any reason.
Tampered or damaged items. Any item that has been opened, tampered with, improperly installed resulting in damage, or is missing pieces. No refund will be issued.
Substituted parts. Please do not ship us your old part. We will always know. No refund will be issued.
Parts damaged in return shipping due to inadequate packaging, where the damage renders the part unsellable.

ECU, ECM, and PCM Programmed Items

Programmed engine control modules are returnable only if they are defective, damaged on arrival, or do not match the part you ordered. Because each module is custom-programmed to the VIN you provided, we cannot accept returns for compatibility issues caused by an incorrect VIN, odometer reading, or part number submitted at checkout. Please double-check your information before purchasing.

If you selected "Don't need it programmed" at checkout, you confirmed that you or your repair facility are able to program the module yourselves. These items are sold as unprogrammed and are not eligible for return based on programming, compatibility, or fitment issues that our programming service would have resolved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 2 business days of inspection. Depending on your bank or card issuer, it may take up to 10 business days for the refund to appear on your statement.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at Importapartsales@gmail.com.

Exchanges

The fastest way to get a different part is to return the original item and place a new order once the return is accepted.

Warranty

All parts purchased from Importapart are covered by a 60-day limited warranty against defects, starting from the date of delivery. If a part fails during the warranty period due to a defect, we will replace it or issue a refund depending on the situation.

What's covered

Manufacturing defects
Parts that fail to function as described in the listing
Internal mechanical or electrical failure under normal use

What's not covered

Damage from improper installation
Damage from accident, misuse, or modification
Normal wear and tear
Cosmetic condition, seals, and consumables
Labor, towing, rental car costs, programming charges, or any other expenses related to installation, removal, or vehicle downtime
Items installed in racing, off-road, or commercial applications unless specifically stated in the listing
Items with broken warranty seals or removed tamper marks

How to file a warranty claim

Your order number
A description of the problem
Photos or video of the issue if possible

We will respond within one business day with next steps. In most cases we will need the part returned for inspection before issuing a replacement or refund.

This is the only warranty Importapart provides. To the maximum extent permitted by law, all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, are disclaimed.