RETURNS & WARRANTY
Need to send something back?
Fill out the form below to start your return. Print it, include it in the box, and we'll take it from there.
How returns work
- Fill out the form on this page. Include all your contact and order number details. Without those we can't process the return.
- Print the form and put it in the box when you ship the part back, or email it to Importapartsales@gmail.com. Download the printable form
- We inspect and refund. Once the part arrives we check it over and approve your refund within 2 business days of receipt.
Items sent back without submitting a return request first can't be accepted. Please pack the part with the same care it was shipped to you so it gets back safely.
- 60 days to start a return from the day your item arrives.
- 60-day warranty against defects on every part, from the date of delivery, unless the listing says otherwise.
- 7 days to tell us about a damaged, defective, or incorrect part. We cover return shipping on those.
- 2 business days to inspect and approve your refund once the part reaches us.
Who pays return shipping
We cover it if the part is defective, was listed as fitting a vehicle it doesn't fit, has damage we didn't mention or photograph, or you got the wrong part because of our shipping error.
You cover it if the part is no longer needed, was bought for the wrong vehicle or part number, is claimed defective but tests good, or needs programming you'd rather not have done. A 20% restocking fee applies to these.
The part must come back
- In the same condition you received it
- In its original packaging
- With warranty seals, tamper marks, and identifying marks intact
- With your order number or proof of purchase
What we can't take back
- Airbags. Federal law classes them as explosive devices and hazmat. We can't accept them back for any reason.
- Anything opened, tampered with, installed improperly resulting in damage, or missing pieces
- A different part than the one we sent. Please don't ship us your old part.
- Parts damaged on the way back because they weren't packed well enough
Importapart
c/o Web Returns
7373 Hazelwood Ave
Hazelwood, MO 63042
This is the short version. Read the full Return & Refund Policy
Request a return
All fields are required. Without your contact and order details we can't process the return.